Participant Experiences
What participants say after attending a session at Quietyears.
The accounts below are from people who attended one or more Quietyears programmes. They describe what the session covered, what they took home, and how it fits into their household routine.
Back to Home340+
Participants served
6
Years in operation
4.8
Average session rating
92%
Programme completion rate
What Participants Say
Accounts from sessions in Brickfields, Kuala Lumpur.
Lim Hui Ying
Petaling Jaya · Notebook Setup
I came in with a carrier bag full of documents I had been meaning to sort for three years. The session did not sort them for me — it walked me through how to set up a notebook so that I could sort them myself when I got home. The labelling system made sense immediately. I have been adding to the reading log every time I look at an EPF document since April.
April 2025
Rajesh Kumar
Brickfields · Group Reading Q1
I have attended the Group Reading Programme for two years now. What I appreciate is that the session leader reads the document without shortcutting it. When I read the EPF member handbook on my own, I tend to skim. In the group session, every section is read. I have pages in my log now that I would not have noticed without the group reading keeping me on pace. My one note is that ninety minutes is sometimes tight for longer documents.
March 2025
Zaiton Abdullah
Chow Kit, KL · Family Records Programme
My husband and I did the Family Records Programme last year together with our daughter. The setup session was two and a half hours and I was not sure we would stay focused, but the pace was very slow in a good way. By the end of the year the folder had sections for both of us and our daughter could find any document in under a minute. That is the measure of the programme for me.
May 2025
Chan Wei Liang
Subang Jaya · Notebook Setup
I went mostly to get the notebook setup done, thinking I could figure out the labelling myself. But the session leader knew which categories recur in retirement-related documents and which ones I would likely never use. That narrowed the notebook considerably. I came in thinking it would be basic and left with something more considered than I would have made on my own.
February 2025
Noor Izzati Hamdan
Bangsar, KL · Group Reading Full Year
My mother enrolled in the Group Reading Programme and I came with her to the first session out of curiosity. I ended up attending all four. The documents chosen for the year — the PERKESO i-ASSIST guide and the EPF withdrawal schedule, among others — are things I had never read in full before, and I am in my forties. The group setting made me actually finish them.
April 2025
Muthu Govindasamy
Sentul, KL · Family Records Programme
We enrolled in the Yearly Family Records Programme for my parents and my wife and me together. The closing session at the end of December was the most useful part — it was the first time we had all sat down and confirmed that we knew where every document was. The folder is still in the same place on the shelf now and everyone knows it.
January 2025
Case Studies
Three households, three programme journeys.
Challenge
A retired schoolteacher in her early sixties had accumulated several years of EPF and ASB statements in a drawer at home. She was aware that she needed to read them but had no system for filing them once she did. Documents were mixed with household bills and utility receipts.
Programme
She enrolled in the Personal Notebook Setup session. The two hours were spent labelling a six-section notebook and making a first reading log entry using her most recent EPF annual statement as a worked example. She left with the labelled notebook and a list of categories for a separate physical filing folder to replicate at home.
Outcome
Three months after the session, she had filed four years of statements and added six reading log entries. She later enrolled in the Group Reading Programme for the second half of the year to continue the reading habit with structure. Her reading log now spans two notebooks.
"It was the most practical two hours I have spent since retiring."
Challenge
A retired engineer had read partial sections of several EPF and PERKESO documents over the years but had never completed any of them. He found long documents difficult to read alone and tended to stop after the first few pages, noting that he would "finish it later" and rarely doing so.
Programme
He enrolled in the Group Reading Programme for a full year, attending all four quarterly sessions. Each session covered one publicly available document in full. The group setting meant that reading did not stop at his individual point of concentration; the session leader continued and the group followed.
Outcome
By the end of the year he had completed four documents he had previously started but not finished. His reading log records the specific sections from each document he had noted as relevant to his household's filing categories. He re-enrolled for the following year's programme.
"The group made me finish things I would not have finished on my own."
Challenge
A family of three — parents in their late sixties and their son in his forties — had documents belonging to all three of them in no particular order across two locations in the house. When a document was needed, the process of finding it took considerably longer than the task itself.
Programme
All three enrolled in the Yearly Family Records Programme. The initial setup session divided the folder into sections for each household member and one shared section for documents relevant to all. Follow-up sessions reviewed new documents received across the year and logged them into the correct sections.
Outcome
At the closing review session in December, every section of the folder was complete and labelled. The son noted that he had been able to locate a specific KWSP document within two minutes for the first time. The family retained the folder as a household reference and added their own entries in the months following the programme.
"We now know where everything is, and so does everyone in the house."
Reach Us
Attend a session or send your enquiry.
Sessions are held at the Brickfields office. Enquiries by phone or email are answered within two working days. Completed enrolment forms are confirmed by the same route.
Phone
+60 19 8273 5462
Address
No. 49, Jalan Tun Sambanthan 3
Brickfields, 50470 Kuala Lumpur
Office Hours
Monday – Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 1:00 pm
Professional Credentials
Affiliations and recognitions.
Persatuan Pengguna Malaysia — Commendation
Commended in April 2025 for consumer-oriented document literacy programming for retirees in Malaysia.
Malaysian Adult Learning Association — Member
Member organisation since 2021, aligned with standards for non-formal adult education in Malaysia.
Majalah Warga Emas — Featured, March 2025
The Yearly Family Records Programme was profiled as a household-centred approach to retirement document management in the March 2025 issue.
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Places in group sessions fill ahead of the quarterly cycle.
Send an enquiry now and we will log your programme preference and contact you within two working days to confirm the next available date.
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